Design training programs and workshops tailored to Fairway needs to effectively use NavOne; Understanding detailed knowledge of the business to see any gaps in process in relation to Fairway’s Policy and Procedure;
Deliver training sessions, ensuring engagement, and understanding for NavOne users;
Developing a learning management system for Fairway staff for using NavOne. Creating relevant manuals and user guides;
Maintain a high level of proficiency with NavOne and stay updated with any new features or updates;
Offer post-training support to Fairway, addressing specific user challenges with NavOne;
To manage the ongoing data management of the client lifecycle with the use of NavOne;
Assisting with data related projects, ensuring deadlines are achieved;
Drafting up processes in relation to general client operations;
Providing updates to group on client operation projects, giving training where necessary;
Develop and implement operational strategies to build efficiencies that align with the Board’s direction;
Identifying potential operational risk and develop mitigation strategies to minimise impact on business continuity;
Collaborate closely with Head of Client Operations, Managing Director and Chief Operating Officer on meeting business operation strategy;
Coordinate with IT and Business Solutions to ensure operational requirements are supported across the organisation;
Support Business Solutions with any testing required on upgrades and complex queries in relation to NavOne; and
Working with other Fairway jurisdictions to ensure good governance with use of NavOne and other systems.
General Responsibilities
Develop and maintain good relations with team members and other staff;
Ensure all work is conducted in accordance with internal policy and procedure;
Maintain the highest standards of confidentiality and security in terms of client affairs and records and all sensitive and personal data for Company affairs and its employees;
Monitor performance against personal and developmental targets;
Identify areas where further training for staff would be beneficial;
Maintain an awareness of all regulatory and fiscal obligations, providing guidance to the business as required;
Ensure accurate maintenance of records; and
Achievement of client deadlines and KPIs where applicable.
Competencies
Excellent analytical, interpersonal, oral and written communication skills;
Strong leadership, training and mentoring skills;
Ability to thrive in a dynamic team environment;
Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude;
Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines;
Dedicated to superior client service;
Strong organisational skill and attention to detail;
Developed understanding of accounting theory;
Proficiency with email and Microsoft Office applications; and
Ability to work cooperatively and collaboratively with all levels of employees and management to maximise performance, creativity, problem solving and results.
IT Skills, Professional Qualifications and Minimum Relevant Experience:
Must have minimum 3 years’ experience in operations;
Must have managerial experience;
Must have experience with NavOne; and
Preferably experience with internal project management.