HR Advisor

Key Responsibilities:

HR Administration and Employee Lifecycle

• Provide administrative support and take ownership of routine processes across the full employee lifecycle, from recruitment and onboarding through to contractual changes and offboarding;
• Prepare standard HR correspondence and documentation, including offer letters, contracts, change letters, probation documentation and leaver paperwork, using approved templates;
• Monitor probationary periods, fixed-term contract dates and other key employee lifecycle milestones, issuing reminders and ensuring documentation is completed and recorded;
• Maintain accurate and complete electronic employee files, ensuring terms and conditions, signed role profiles and supporting documentation remain current;
• Maintain and update the HR suite of templates, checklists and standard communications;
• Support annual audits and routine compliance checks by compiling accurate employee information and documentation; and
• Identify opportunities to improve administrative processes, checklists, guidance and employee communications.

Recruitment and Selection

• Coordinate end-to-end recruitment campaigns, including recruitment authorisations, role profile checks, advertising, agency liaison, application management and interview scheduling;
• Act as a key contact for candidates and hiring managers, ensuring a professional, timely and positive recruitment experience;
• Prepare interview packs, carry out first-stage interviews, record interview outcomes accurately and support hiring managers with appropriate shortlisting and selection administration;
• Coordinate offers, references, background screening, right-to-work evidence and other pre-employment checks;
• Maintain accurate recruitment records and provide updates on vacancies, candidate pipelines and recruitment activity;
• Support induction and onboarding, including new starter documentation, system set-up coordination and introductory HR sessions; and
• Promote fair, consistent and inclusive recruitment practices, escalating selection or compliance concerns where required.

HR Advisory and Employee Relations Support

• Provide first-line guidance to employees and managers on routine HR queries, policies, procedures, benefits, leave and HR systems;
• Explain standard HR processes and information clearly, applying approved policies and guidance consistently;
• Support managers with routine probation, absence, return-to-work and performance administration, including arranging meetings and preparing documentation;
• Attend routine employee meetings as an HR note-taker or support representative where appropriate;
• Identify matters involving employee relations risk, legal interpretation, complex judgement or exceptions and escalate these promptly to the Senior Manager;
• Maintain accurate records of queries, advice provided and follow-up actions; and
• Contribute to manager guidance, FAQs and employee communications that improve HR self-service.

PeopleHR, Data and Systems

• Act as a day-to-day contact for PeopleHR queries and support employees and managers in using the system;
• Maintain employee data within PeopleHR and complete regular data-quality checks, making or coordinating corrections;
• Provide PeopleHR guidance during induction and follow up on user queries or system tickets;
• Keep PeopleHR calendars, bank holidays, office closures and relevant employee information up to date;
• Support annual holiday, length-of-service and employee-record audits; and
• Use approved technology and automation tools to improve accuracy, reduce manual processing and enhance the HR service.

Payroll, Benefits and Absence Administration

• Alternate the processing of monthly in-house payroll with the Senior Manager to ensure appropriate cover is always in place for Jersey, Kuwait, Dubai and Singapore.
• Collate, check and submit approved employee changes and variable payroll information in line with the monthly payroll timetable;
• Support payroll validation, query resolution, pension and benefits updates and maintenance of appropriate records and approvals;
• Administer routine employee benefits activity, including enrolments, changes, leavers and employee queries;
• Monitor sickness absence documentation, medical certificates and return-to-work records;
• Prepare routine absence information and identify missing documentation or items requiring escalation; and
• Support annual salary, bonus and benefits processes through accurate data preparation and employee documentation.

Learning, Development & Training

• Coordinate the delivery and administration of the Group’s learning and development activities, including internal and external training programmes;
• Coordinate our in-house training programmes, including scheduling, communications, attendance, supporting materials and associated administration;
• Maintain accurate training and development records, including individual CPD records, qualifications, professional memberships and evidence of completed learning;
• Monitor completion of mandatory and regulatory training and proactively follow up with employees and managers on outstanding requirements;
• Coordinate training bookings, providers, venues, invitations and attendance, ensuring employees receive appropriate joining information and materials;
• Maintain the CPD Newsletter;
• Support employees undertaking professional qualifications, including maintaining records of study arrangements, exam dates and results where applicable; and
• Liaise with training providers and professional bodies as required and support the administration of training invoices, agreements and related documentation.

General Responsibilities

• Develop and maintain constructive working relationships with employees, managers, candidates, suppliers and colleagues across the Group;
• Ensure work is carried out in accordance with internal policies, procedures and applicable legal and regulatory requirements;
• Maintain the highest standards of confidentiality, data protection and information security in relation to employee and Company information;
• Maintain accurate, complete and appropriately controlled records;
• Manage competing priorities and deliver work within agreed deadlines and service standards;
• Take responsibility for personal development and maintain awareness of HR good practice and relevant employment requirements; and
• Undertake additional projects and responsibilities appropriate to the role.

Competencies

• Strong administration, organisation and attention to detail;
• Clear and confident written and verbal communication skills;
• Professional and credible when interviewing candidates and supporting managers and employees;
• Ability to build trust while maintaining confidentiality, impartiality and appropriate professional boundaries;
• Sound judgement, including the ability to recognise when a matter requires escalation;
• Ability to follow established processes while identifying practical improvements;
• Service-focused, approachable and responsive;
• Comfortable managing deadlines and competing priorities; and
• Demonstrates integrity, accountability and a commitment to continuous development.

Professional Qualifications and Minimum Relevant Experience:

• Minimum of 3 years’ previous experience as an HR Administrator, HR Advisor or comparable people-services or HR operations team to include processing of payroll;
• Practical experience supporting recruitment and employee lifecycle administration;
• Experience conducting candidate screening or interviews is desirable;
• Experience providing first-line HR advice and supporting managers with routine employee matters;
• Minimum CIPD Level 3 qualification; and
• Experience in a regulated organisation.

IT Skills

• Good working knowledge of Microsoft 365, particularly Word, Excel, PowerPoint, Outlook and Teams;
• Experience using an HR information system, preferably PeopleHR and TT Payroll;
• Ability to maintain accurate data, produce routine reports and work confidently with standard templates;
• Confidence using approved digital tools and automation to improve administrative efficiency.

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