Remediation Officer (6 - 9 Month Fixed-Term Contract)

Principle Responsibilities

  • Be responsible for the review and completion of missing CDD documentation;
  • Liaise with the relevant business areas whilst completing reviews and assist with queries they may have in connection with completing action points;
  • Wherever possible complete minor remediation tasks that may not require the input of administrators;
  • Maintain a record of the CDD deficiencies identified and monitor completion progress;
  • Report to the Group Head of Compliance & Risk of any issues raised in trying to gather CDD documentation;
  • Any notifiable breaches identified to be bought to the attention of the Group Head of Compliance & Risk and draft notifications to the JFSC; and
  • Other related projects as assigned and other duties that may be deemed appropriate to this role.

General Responsibilities

  • Develop and maintain good relations with other staff members;
  • Ensure all work is conducted in accordance with internal procedures;
  • Maintain the highest standards of confidentiality and security in terms of client affairs and records;
  • Monitor performance against personal and developmental targets;
  • Identify areas where further training for staff may be beneficial and bring these to the attention of the Group Head of Compliance and Head of Funds/Fund Director; and
  • Undertake anti money laundering training as required by internal procedures.

IT Skills

  • The role will involve intermediate experience of:
  • Microsoft Office – O365, Word, Excel and Outlook;
  • Confident user of NavOne;
  • General client database software; and
  • Any other IT system deemed to be necessary.


  • Methodical with excellent attention to detail;
  • Self-motivated, adaptable and flexible in approach to the work;
  • Resilient and tenacious approach to challenges;
  • Good organisational skills and able to organise their time effectively; and
  • A team player and confident communication skills when dealings with others.

Professional Qualifications and Minimum Relevant Experience:

  • Minimum 5 years’ experience in a financial services business environment;
  • Previous experience in a Remediation Officer role;
  • Good understanding of funds and company administration and relevant legislation;
  • Good understanding of regulatory and anti-money laundering legislation and guidance as applicable to funds and trust company business clients; and
  • Relevant professional qualification (preferred).